Complaints: business block “electronic dictionary” returns Road
June 9, this newspaper received a university foreign language department of Hainan Lee students complained that the end of February this year, she in a shopping mall in the price of 260 yuan each to buy a certain brand of the two electronic dictionaries. Counter salesperson explained that at that time temporarily out of stock, of which one is the “electronic dictionary”, called her to buy, such as cargo to the change. However, Lee replacement after students sent for motherboard manufacturers to upgrade is also unable to do so, but under her mother come looking for business-related, but electronic dictionaries are not repaired, he was unable to return.
According to students, said Lee, the product after-sales service center in Hainan expressed their willingness to return, but when she go to business, the business has blocked the return path, because they return only by the wholesale price.
After-sales service centers: a full refund and apology
June 9, this reporter went to the office products dealer in Haikou. According to head of Mr. Lu said that the return has nothing to do things with them, they are only responsible for sales, and after-sales service after-sales service centers by.
Subsequently, the reporter went to interview after-sales service centers in Hainan. According to a staff member said that Lee students purchased electronic dictionaries, does have to stop selling in the market, he said in a follow-up on their after-sales service, there really is not in place, and apologize. Meng said the manager of the center, they reflect the issue of Lee students have agreed to return, he has long been thought that the cargo business to the back of the. Meng said the manager, have been returned in accordance with the procedure is a matter for business, taking into account the Li has been running a number of students, the work now done by him. He immediately returned, and the money to pay 260 yuan.
